ReviewUP - review automation app
Small businesses often struggle to collect and manage customer feedback, missing opportunities to enhance their reputation. ReviewUP simplifies this process, providing an easy solution for businesses to request, manage, and showcase customer reviews effectively.
Based on feedback from MyClient users and discussions with small business owners, we discovered that one of the most challenging aspects of their business is gathering feedback and improving their reputation, both crucial for growth. They highlighted two key areas of concern:
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One bad review can hurt their Google rating and misrepresent their business.
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Busy customers often forget to leave feedback, limiting positive testimonials.
Looking through the market for similar products, we found that many platforms only gather internal feedback and display results within their own systems. They often don't assist businesses in collecting Google reviews, which are crucial for growth. Additionally, most processes rely on email, which works well for virtual services but neglects clients who receive in-person services. Addressing these gaps makes our product stand out in the market.
Our objective is to simplify the feedback collection process for businesses through a user-friendly platform. We aim to help owners gather both positive and negative feedback to identify areas for improvement without worrying about the impact of negative reviews, while also encouraging satisfied customers to leave positive reviews on Google to enhance business online reputation.
The walkthrough introduces key features, such as tracking and managing public and internal reviews in a centralized dashboard and collecting customer feedback through a dedicated review page. Logging in provides access to these tools and a seamless setup experience.
The dashboard provides a clear summary of review performance, with separate tabs for managing public and internal reviews. It also allows businesses to respond directly to customer feedback within the platform.
This feature allows businesses to generate unique QR codes for each location. When scanned, customers are directed to a dedicated review page, making it easier for them to leave feedback.
Allowing businesses to select clients and send personalized review request emails. This process was made automated to save time for busy business owners.
Through developing the Review Up app, I learned the importance of continuous collaboration and an iterative design approach. I discovered how valuable it is to gather feedback early, adapt quickly, and refine ideas based on the real needs of small business owners. This experience taught me that keeping an open line of communication with users not only strengthens the product but also helps shape future solutions. Most importantly, I realized that design is never finished, it evolves with the challenges and goals of the people using it.
